Replacement Policy
Our promise. Every transfer is printed and checked by us before it ships. If something is wrong with your order, we will make it right — with a free replacement, shipped at no cost to you.
What we cover. Contact us within 14 days of delivery if:
- a transfer arrived damaged, misprinted, or the wrong design or size
- a transfer did not arrive — we will check the carrier scan with you first
- a transfer fails to apply when pressed with the settings in our How to Apply guide
What we do. For any covered issue we reprint the affected item(s) and ship them to you free of charge.
We do not ask you to ship the faulty transfer back. Keep it, or discard it — we only ask for your order number and a photo showing the issue.
How to start. Email sales@arteefy.com with your order number and a photo. We reply within 1 business day.
What we can't cover. Issues caused by pressing outside the published temperature and time settings, washing before the transfer has cooled and set, or artwork supplied with a defect already visible in the file (we flag these before printing whenever we can).